QI Jia, WANG Hai-yan, ZONG Gang. Study on Service Chain[J]. JOURNAL OF BEIJING UNIVERSITY OF TECHNOLOGY(SOCIAL SCIENCES EDITION), 2006, 6(4): 22-25.
    Citation: QI Jia, WANG Hai-yan, ZONG Gang. Study on Service Chain[J]. JOURNAL OF BEIJING UNIVERSITY OF TECHNOLOGY(SOCIAL SCIENCES EDITION), 2006, 6(4): 22-25.
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    Study on Service Chain

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    • The society is stepping into a service era, when service becomes more and more important. This article abstracts the service business as a chain, and summarizes the forms, traits and the service process of the chain, illustrating the relationship of the 'point formation' in the chain by some relative indexes, as a theoretic support and in the end applying the model onto the Auto Service industry of Beijing.
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