考虑游客拥挤感知的旅游线路优化设计

    Tour Routes Optimization Design Considering Tourists' Crowding Perception

    • 摘要: 为提升游客的旅游体验和景区的服务水平,探讨景点拥挤状态下游客的拥挤感知及其调适行为,分析游客拥挤-调适行为对游线设计的影响及其机理.引入热门链路概念,依据热门链路的热度、位置排序分析旅游线路的多样性.以景点满意度最大、景点间走行时间最短、景点拥挤度最低为优化目标,考虑游客参观景点个数、游览时间等约束条件,建立多目标景区线路优化模型,并利用粒子群算法进行线路优度评价.最后,分析景点拥挤度权重系数对线路优化的影响,以颐和园景区为例,开展拥挤景区内游客游线及其行为调查与分析,进行游线优化.结果显示:游客感知拥挤时,为提高旅游体验会采取认知调适、行为调适和不再调适等调适策略;颐和园浅度游和深度游链路式优化游线中可分别包含1~2和2~3个热门链路.深度游优化游线(No.75)的优度值为57.39,高于颐和园推荐游线,表明优化模型精度较高.线路中包含的热门链路数量、热度、位置排序和拥挤值影响游线优度值,随着拥挤度权重系数的提高,部分游线的优度值增加,可改变游线的推荐排序.

       

      Abstract: Tourists' crowding perception and adjustment behavior under crowded condition were explored and the influence mechanism of tourists' crowding-adjustment behavior on tour routes design was analyzed to enhance the tourists' experience and service level of scenic site. "Hot link" was defined and the diversity of tour routes was analyzed according to the popularity and sorting location of "Hot link". Tour routes multi-objective optimization functions were prompted for the tour route design regarding the maximum satisfaction and the minimum walking time between scenic spots and the minimum crowding degree as the optimal objectives. Considering the number of visiting scenic spots, visiting time and other constraint conditions, the goodness value of the tour route was calculated based on the particle swarm optimization model. The impacts of weighed coefficient of crowding degree of scenic spots on tour routes optimization were discussed. A questionnaire of tourists' tour route and behavior information was carried out in the Summer Palace and the optimal tour routes were listed and categorized. Results show that adjustment behaviors such as cognitive adjustment, behavior adjustment and cease adjustment are adaptive to improving tour experience when tourist perceive crowded. The "Hot link" number of quick tour and depth tour is 1-2 and 2-3 respectively. The goodness value of depth tour route (No.75) is 57.39 and is bigger than official recommended tour route, which indicates the optimization model has a higher accuracy. The number, popularity, sorting location and crowding degree value of "Hot link" affect tour routes' goodness value. With the increase of weighed coefficient of crowding degree of scenic spots, some tour routes' goodness value increases, and the recommended sorting changes.

       

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