物业纠纷刚性化及其化解机制

    Higher Rigid Tendency of Property Disputes and Its Resolving Mechanism

    • 摘要: 城市住宅小区物业纠纷高发对基层治理形成很大挑战。不同类型物业纠纷的发生规律与住宅小区生命周期存在相关性,容易相互叠加造成纠纷复杂化。物业纠纷呈现恶性循环、可修复性差、群体化和暴力化等刚性化趋势,研究发现,物业合约的多边结构和不完全性造成的双向弱约束是纠纷刚性化的内在机制。除宏观法律制度外,完善物业纠纷化解机制更需要从强化基层治理能力和业主自治能力入手,构建相对完善的物业管理协商架构,进而形成良性互动的常规协商与纠纷化解机制。

       

      Abstract: This paper discusses the high risk of city residential property disputes challenging the grassroots governance. The different types of property disputes are correlated with life cycles of residential areas, which are easily overlaying and making the disputes complicated. Property disputes present a rigid tendency in forms, such as vicious cycle, poor repair ability, grouped crimes and violence. The study finds that the internal mechanism of rigid dispute is the two-way weak constraint caused by the multi-lateral structure and incompleteness of property contracts. In addition to the macroscopic legal system, a better property dispute resolving mechanism needs to strengthen both the grassroots management ability and the property owner autonomy ability, build a good property management consultation architecture, so as to form a benign interaction of conventional negotiation and dispute resolution mechanism.

       

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